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Diploma of Hospitality Management

Course Code: SIT50422 | CRICOS Code: 110402M

Diploma of Hospitality Management

Duration

91 weeks

Mode of Delivery

Face to face + Online

Contact Hours

20 hours / week

About this course

This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.

This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for acquiring targeted skills in accommodation services, cookery, food and beverage and gaming.

Mode of Course Delivery

67% face-to-face + 33% online + work placement*

* Students are required to complete 36 service shifts (approx. 200 hours) of work placement. Students are responsible for organising their own work placements however YBI has been able to secure a range of suitable work place host sites for our students in several commercial hospitality establishments.

*During the COVID-19 pandemic, all of our courses will be delivered 100% online to reduce the spread of the virus and safeguard the welfare of our students, staff and the community.

Timetable

The Online Class timetable may differ from the actual(face-to-face) class timetable. The nature of student support and engagement may also vary during this  online delivery period.

 

Please contact the college if you have any enquiries regarding the mode of delivery and the timetable.

Qualification Structure

SITXCCS015 Enhance customer service experiences
SITXCCS016 Develop and manage quality customer service practices
SITXCOM010 Manage conflict
SITXFIN009 Manage finances within a budget
SITXFIN010 Prepare and monitor budgets
SITXGLC002 Identify and manage legal risks and comply with law
SITXHRM008 Roster staff
SITXHRM009 Lead and manage people
SITXMGT004 Monitor work operations
SITXMGT005 Establish and conduct business relationships
SITXWHS007 Implement and monitor work health and safety practices
SITHIND005 Use hygienic practices for hospitality service
SITHIND008 Work effectively in hospitality service
SITHFAB021 Provide responsible service of alcohol
SITTTVL001 Access and interpret product information
SITXCCS010 Provide visitor information
SITHFAB036 Provide advice on food
SITXFSA006 Participate in safe food handling practices
SITXINV007 Purchase goods
SITXINV008 Control stock
SITHIND006 Source and use information on the hospitality industry
SIRXSTR001 Develop an ecommerce strategy
SIRXOSM007 Manage risk to organisational reputation in an online setting
SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms
SITXFIN007 Process financial transactions
SITXCCS014 Provide services to customers
SITXCOM007 Show social and cultural sensitivity
SITXWHS006 Identify hazards, assess and control safety risks

Work Placement

Students are also required to complete 36 service shifts (approx. 200 hours) of work placement. Students are responsible for organising their own work placements however YBI has been able to secure a range of suitable work place host sites for our students in several commercial hospitality establishments.

Entry Requirements

There are no pre-requisite requirements for this course. However, substantial work experience would be highly regarded. individuals should:

  • be 18 years old or over
  • have completed year 12 or equivalent
  • International Students are required to have an English ability at the IELTS level 5.5 or equivalent

Pathways Into the Qualification

There are no pre-requisite requirements for this course. Candidates may enter the qualification through a number of entry points including:

  • Completed Year 12, or have sound workplace written communication skills, OR
  • Individuals may enter SIT50422 Diploma of Hospitality Management with limited vocational experiences and without a lower level qualification.

Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

  • Entry level staff or supervisors of various types

This breadth of expertise would equate to the competencies required to undertake this qualification.

Pathways from the Qualification

After achieving this qualification candidates may choose to studySIT60322 Advanced Diploma of Hospitality Management or other Advanced Diploma qualifications.

University Articulation Pathways

Potential Career Outcomes

Function manager

Executive housekeeper

Front office manager

Motel manager

Unit manager (catering operations)