About this course
This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.
This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for acquiring targeted skills in accommodation services, cookery, food and beverage and gaming.
Mode of Course Delivery
67% face-to-face + 33% online + work placement*
* Students are required to complete 36 service shifts (approx. 200 hours) of work placement. Students are responsible for organising their own work placements however YBI has been able to secure a range of suitable work place host sites for our students in several commercial hospitality establishments.
*During the COVID-19 pandemic, all of our courses will be delivered 100% online to reduce the spread of the virus and safeguard the welfare of our students, staff and the community.
Timetable
The Online Class timetable may differ from the actual(face-to-face) class timetable. The nature of student support and engagement may also vary during this online delivery period.
Please contact the college if you have any enquiries regarding the mode of delivery and the timetable.
Qualification Structure
| SITXCCS015 | Enhance customer service experiences |
| SITXCCS016 | Develop and manage quality customer service practices |
| SITXCOM010 | Manage conflict |
| SITXFIN009 | Manage finances within a budget |
| SITXFIN010 | Prepare and monitor budgets |
| SITXGLC002 | Identify and manage legal risks and comply with law |
| SITXHRM008 | Roster staff |
| SITXHRM009 | Lead and manage people |
| SITXMGT004 | Monitor work operations |
| SITXMGT005 | Establish and conduct business relationships |
| SITXWHS007 | Implement and monitor work health and safety practices |
| SITHIND005 | Use hygienic practices for hospitality service |
| SITHIND008 | Work effectively in hospitality service |
| SITHFAB021 | Provide responsible service of alcohol |
| SITTTVL001 | Access and interpret product information |
| SITXCCS010 | Provide visitor information |
| SITHFAB036 | Provide advice on food |
| SITXFSA006 | Participate in safe food handling practices |
| SITXINV007 | Purchase goods |
| SITXINV008 | Control stock |
| SITHIND006 | Source and use information on the hospitality industry |
| SIRXSTR001 | Develop an ecommerce strategy |
| SIRXOSM007 | Manage risk to organisational reputation in an online setting |
| SIRXOSM002 | Maintain ethical and professional standards when using social media and online platforms |
| SITXFIN007 | Process financial transactions |
| SITXCCS014 | Provide services to customers |
| SITXCOM007 | Show social and cultural sensitivity |
| SITXWHS006 | Identify hazards, assess and control safety risks |
Work Placement
Students are also required to complete 36 service shifts (approx. 200 hours) of work placement. Students are responsible for organising their own work placements however YBI has been able to secure a range of suitable work place host sites for our students in several commercial hospitality establishments.
Entry Requirements
There are no pre-requisite requirements for this course. However, substantial work experience would be highly regarded. individuals should:
- be 18 years old or over
- have completed year 12 or equivalent
- International Students are required to have an English ability at the IELTS level 5.5 or equivalent
Pathways Into the Qualification
There are no pre-requisite requirements for this course. Candidates may enter the qualification through a number of entry points including:
- Completed Year 12, or have sound workplace written communication skills, OR
- Individuals may enter SIT50422 Diploma of Hospitality Management with limited vocational experiences and without a lower level qualification.
Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:
- Entry level staff or supervisors of various types
This breadth of expertise would equate to the competencies required to undertake this qualification.
Pathways from the Qualification
After achieving this qualification candidates may choose to studySIT60322 Advanced Diploma of Hospitality Management or other Advanced Diploma qualifications.
University Articulation Pathways
